> ## Documentation Index
> Fetch the complete documentation index at: https://docs.mixpeek.com/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# Update a support ticket (status/priority).



## OpenAPI

````yaml patch /v1/support/tickets/{ticket_identifier}
openapi: 3.1.0
info:
  title: Mixpeek API
  description: >-
    This is the Mixpeek API, providing access to various endpoints for data
    processing and retrieval.
  termsOfService: https://mixpeek.com/terms
  contact:
    name: Mixpeek Support
    url: https://mixpeek.com/contact
    email: info@mixpeek.com
  version: '0.82'
servers:
  - url: https://api.mixpeek.com
    description: Production
security:
  - BearerAuth: []
paths:
  /v1/support/tickets/{ticket_identifier}:
    patch:
      tags:
        - Support
      summary: Update a support ticket (status/priority).
      operationId: update_ticket_v1_support_tickets__ticket_identifier__patch
      parameters:
        - name: ticket_identifier
          in: path
          required: true
          schema:
            type: string
            title: Ticket Identifier
      requestBody:
        required: true
        content:
          application/json:
            schema:
              $ref: '#/components/schemas/UpdateTicketRequest'
      responses:
        '200':
          description: Successful Response
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/TicketResponse'
        '400':
          description: Bad Request
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/ErrorResponse'
        '401':
          description: Unauthorized
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/ErrorResponse'
        '403':
          description: Forbidden
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/ErrorResponse'
        '404':
          description: Not Found
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/ErrorResponse'
        '422':
          description: Validation Error
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/HTTPValidationError'
        '500':
          description: Internal Server Error
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/ErrorResponse'
      security:
        - BearerAuth: []
components:
  schemas:
    UpdateTicketRequest:
      properties:
        status:
          anyOf:
            - $ref: '#/components/schemas/SupportTicketStatus'
            - type: 'null'
        priority:
          anyOf:
            - $ref: '#/components/schemas/SupportTicketPriority'
            - type: 'null'
      type: object
      title: UpdateTicketRequest
    TicketResponse:
      properties:
        ticket_id:
          type: string
          title: Ticket Id
        organization_id:
          anyOf:
            - type: string
            - type: 'null'
          title: Organization Id
        subject:
          type: string
          title: Subject
        category:
          $ref: '#/components/schemas/SupportTicketCategory'
        priority:
          $ref: '#/components/schemas/SupportTicketPriority'
        status:
          $ref: '#/components/schemas/SupportTicketStatus'
        created_by:
          anyOf:
            - $ref: '#/components/schemas/SupportActor'
            - type: 'null'
        message_count:
          type: integer
          title: Message Count
          default: 0
        last_message_at:
          anyOf:
            - type: string
              format: date-time
            - type: 'null'
          title: Last Message At
        created_at:
          anyOf:
            - type: string
              format: date-time
            - type: 'null'
          title: Created At
        updated_at:
          anyOf:
            - type: string
              format: date-time
            - type: 'null'
          title: Updated At
        messages:
          anyOf:
            - items:
                $ref: '#/components/schemas/MessageResponse'
              type: array
            - type: 'null'
          title: Messages
      type: object
      required:
        - ticket_id
        - subject
        - category
        - priority
        - status
      title: TicketResponse
    ErrorResponse:
      properties:
        success:
          type: boolean
          title: Success
          description: Always false for error responses
          default: false
        status:
          type: integer
          title: Status
          description: HTTP status code for this error
        error:
          $ref: '#/components/schemas/ErrorDetail'
          description: Error details payload
      type: object
      required:
        - status
        - error
      title: ErrorResponse
      description: Error response model.
      examples:
        - error:
            details:
              id: ns_123
              resource: namespace
            message: Namespace not found
            type: NotFoundError
          status: 404
          success: false
    HTTPValidationError:
      properties:
        detail:
          items:
            $ref: '#/components/schemas/ValidationError'
          type: array
          title: Detail
      type: object
      title: HTTPValidationError
    SupportTicketStatus:
      type: string
      enum:
        - open
        - pending
        - resolved
        - closed
      title: SupportTicketStatus
    SupportTicketPriority:
      type: string
      enum:
        - low
        - medium
        - high
        - urgent
      title: SupportTicketPriority
    SupportTicketCategory:
      type: string
      enum:
        - technical
        - billing
        - feature
        - onboarding
        - other
      title: SupportTicketCategory
    SupportActor:
      properties:
        user_id:
          anyOf:
            - type: string
            - type: 'null'
          title: User Id
        email:
          anyOf:
            - type: string
            - type: 'null'
          title: Email
        name:
          anyOf:
            - type: string
            - type: 'null'
          title: Name
      type: object
      title: SupportActor
      description: Lightweight snapshot of who created a ticket/message.
    MessageResponse:
      properties:
        message_id:
          type: string
          title: Message Id
        ticket_id:
          anyOf:
            - type: string
            - type: 'null'
          title: Ticket Id
        organization_id:
          anyOf:
            - type: string
            - type: 'null'
          title: Organization Id
        author_type:
          $ref: '#/components/schemas/SupportAuthorType'
        author:
          anyOf:
            - $ref: '#/components/schemas/SupportActor'
            - type: 'null'
        body:
          type: string
          title: Body
        attachments:
          items:
            $ref: '#/components/schemas/SupportAttachment'
          type: array
          title: Attachments
        created_at:
          anyOf:
            - type: string
              format: date-time
            - type: 'null'
          title: Created At
      type: object
      required:
        - message_id
        - author_type
        - body
      title: MessageResponse
    ErrorDetail:
      properties:
        message:
          type: string
          title: Message
          description: Human-readable error message
        type:
          type: string
          title: Type
          description: Stable error type identifier (machine-readable)
        code:
          anyOf:
            - type: string
            - type: 'null'
          title: Code
          description: >-
            Fine-grained error code for programmatic handling (e.g.,
            namespace_name_taken, feature_extractor_not_found). Present only
            when consumers may need to branch on a specific error condition.
        details:
          anyOf:
            - additionalProperties: true
              type: object
            - type: 'null'
          title: Details
          description: >-
            Optional structured details to help debugging (validation errors,
            IDs, etc.)
      type: object
      required:
        - message
        - type
      title: ErrorDetail
      description: Error detail model.
    ValidationError:
      properties:
        loc:
          items:
            anyOf:
              - type: string
              - type: integer
          type: array
          title: Location
        msg:
          type: string
          title: Message
        type:
          type: string
          title: Error Type
        input:
          title: Input
        ctx:
          type: object
          title: Context
      type: object
      required:
        - loc
        - msg
        - type
      title: ValidationError
    SupportAuthorType:
      type: string
      enum:
        - customer
        - mixpeek
      title: SupportAuthorType
      description: Who wrote a message — the customer or the Mixpeek team.
    SupportAttachment:
      properties:
        filename:
          type: string
          title: Filename
        url:
          anyOf:
            - type: string
            - type: 'null'
          title: Url
        storage_uri:
          anyOf:
            - type: string
            - type: 'null'
          title: Storage Uri
        mime_type:
          anyOf:
            - type: string
            - type: 'null'
          title: Mime Type
        size_bytes:
          anyOf:
            - type: integer
            - type: 'null'
          title: Size Bytes
      type: object
      required:
        - filename
      title: SupportAttachment
  securitySchemes:
    BearerAuth:
      type: http
      scheme: bearer
      description: >-
        Mixpeek API key, sent as `Authorization: Bearer mxp_sk_...`. Create one
        in Studio under Settings → API Keys, or with an admin key via `POST
        /v1/organizations/users/{user_email}/api-keys`. A missing header returns
        403; an invalid or revoked key returns 401.

````