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POST
Reply to a support ticket.

Authorizations

Authorization
string
header
required

Mixpeek API key, sent as Authorization: Bearer mxp_sk_.... Create one in Studio under Settings → API Keys, or with an admin key via POST /v1/organizations/users/{user_email}/api-keys. A missing header returns 403; an invalid or revoked key returns 401.

Path Parameters

ticket_identifier
string
required

Body

application/json
body
string
required
Required string length: 1 - 10000
author_type
enum<string> | null

Who wrote a message — the customer or the Mixpeek team.

Available options:
customer,
mixpeek
attachments
SupportAttachment · object[]

Response

Successful Response

message_id
string
required
author_type
enum<string>
required

Who wrote a message — the customer or the Mixpeek team.

Available options:
customer,
mixpeek
body
string
required
ticket_id
string | null
organization_id
string | null
author
SupportActor · object | null

Lightweight snapshot of who created a ticket/message.

attachments
SupportAttachment · object[]
created_at
string<date-time> | null