Privacy Policy

1. Introduction

At Mixpeek Inc. ("Mixpeek," "we," "us," or "our"), we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our multimodal data processing and retrieval platform (the "Service").

2. Information We Collect

2.1 Information You Provide

• Account information (name, email, company details)
• Content you upload to the Service (text, images, videos, audio, PDFs)
• API keys and credentials
• Communication preferences
• Support requests and feedback

2.2 Automatically Collected Information

• Usage data and analytics
• Log data and error reports
• Device and browser information
• IP addresses and location data
• Cookies and similar tracking technologies

2.3 Processed Data

• Extracted features and metadata from your content
• Processing results and analytics
• Search queries and results
• Performance metrics and usage patterns

3. How We Use Your Information

We use the collected information for the following purposes:

• Providing and maintaining the Service
• Processing and analyzing your content
• Improving and optimizing our features
• Communicating with you about the Service
• Ensuring security and preventing fraud
• Complying with legal obligations
• Developing new features and capabilities
• Providing customer support

4. Data Processing and Storage

Regarding our data processing practices:

• We process data in secure cloud environments
• Data is stored in multiple geographic locations for redundancy
• We implement industry-standard security measures
• We regularly review and update our security practices
• We maintain data processing records as required by law
• We have procedures for data breach notification

5. Data Sharing and Disclosure

We may share your information with:

• Service providers and partners who assist in operating the Service
• Analytics providers to improve our service
• Law enforcement when required by law
• Other users only as explicitly authorized by you

6. Your Rights and Choices

You have the right to:

• Access your personal information
• Correct inaccurate data
• Request deletion of your data
• Export your data
• Opt-out of marketing communications
• Object to certain data processing activities
• Withdraw consent at any time

7. Data Retention

We retain your information for as long as necessary to provide the Service and comply with legal obligations. When you delete your account, we will remove your personal information within 30 days, though some data may be retained for legal or administrative purposes.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data during such transfers, including standard contractual clauses and other legal mechanisms.

9. Children's Privacy

The Service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you become aware that a child has provided us with personal information, please contact us.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We recommend reviewing this policy periodically.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us at:
Email: privacy@mixpeek.com
Address: 915 Broadway, Suite 1200, New York, New York 10010